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Biography Upon becoming CEO of First Union in 2000, Ken Thompson led a bold restructuring of the company, which had grown rapidly through acquisition. The result: a clearly defined business model and strategy, dramatic improvement in customer service and strong organic revenue and earnings growth. In 2001, Thompson engineered the groundbreaking merger with Wachovia. Since then, Wachovia has delivered industry-leading customer service and superior shareholder returns. For the past six years Wachovia has ranked #1 in Customer Satisfaction among large banks according to the University of Michigan’s American Customer Satisfaction Survey. Thompson leads Wachovia’s Corporate Diversity Council which focuses on integrating diversity into business strategy. He conducts an annual CEO Diversity review to monitor diversity progress and share best practices across all Wachovia lines of business. Wachovia is consistently recognized for its diversity efforts and results by DiversityInc., Black Enterprise, Essence, Latina Style, The Human Rights Campaign and other diversity publications and organizations.
COMPANY PROFILE Wachovia Corporation is one of the nation's largest diversified financial services companies and it provides a broad range of retail banking and brokerage, asset and wealth management, and corporate and investment banking products and services to 13 million household and business customers. Wachovia has 3,400 retail financial centers in 21 states from Connecticut to Florida and west to Texas and California, and nationwide retail brokerage, mortgage lending and auto finance businesses. Globally, clients are served in selected corporate and institutional sectors and through more than 40 international offices.
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